![]() Windows Settings > System > Display > Scale & layout. A scaling set too high will prevent the application from opening. Also, set a normal scaling for the resolution of your monitor. If you have two monitor displays connected, please try temporarily unplugging one of them and then attempt running Native Access again. With this information, go to the graphics card manufacturer's website to check for updates for that device. Here you will see the name and model of your graphics card.The DirectX Diagnostic Tool will open. When starting Native Access after a system restart, or pressing the refresh button in the top right, all activated products will be scanned and any missing.Type ' dxdiag', and then click on the option that appears.To check what graphics card your system has, follow these steps: ![]() Please ensure that you have the latest graphics card drivers installed. This article from Microsoft explains how to do this. Make sure you have the latest Windows Updates installed. Install both the x86:vc_ and 圆4:vc_redist.圆4.exe available from the Microsoft support site. Install the latest Microsoft Visual C++Įnsure you have the latest supported Visual C++ redistributable packages for Visual Studio 2015, 20 installed. This tool from Microsoft will fix Windows updates errors. If Windows updates are failing to install correctly, this can affect the installation of other programs. The steps provided on this page from Microsoft explain how to use this tool. Please temporarily disable these and your security software or antivirus programs during the startup of the application and the installation process. The problem could be occurring due to Firewall, VPN, security or antivirus software blocking Native Access from operating properly. After each step, try opening Native Access to check if the problem was resolved. ![]() This issue can be caused by a corrupt system or inadequate configuration. If you are having issues installing a product from Native Access, check this list of error messages to find the solution to the problem you are experiencing. If Native Access is stuck with the message "Searching for the latest update", please check this article instead.
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